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OmniPointLabs.ai
Applied AI for real‑world ops
Services Section

Services

End-to-end AI solutions that transform how you operate. From strategy to deployment, we build production-grade systems that deliver measurable results.

AI Voice & Communication

AI Voice & Communication

Deploy intelligent voice systems that understand context, route calls naturally, and assist agents in real-time.

  • Conversational IVR with natural language understanding
  • Real-time agent assist & call summarization
  • Multi-language support & sentiment analysis
  • Quality assurance automation & coaching insights
Customer Engagement

Customer Engagement & Support

Unify all customer touchpoints with AI-powered chat, ticketing, and self-service deflection.

  • Omnichannel messaging (SMS, WhatsApp, web chat)
  • AI chatbots with 25-45% ticket deflection
  • Smart routing & escalation workflows
  • Knowledge base integration & RAG search
Business Process Automation

Business Process Automation

Streamline operations with intelligent workflows for invoicing, collections, orders, and field ops.

  • Automated invoicing & smart dunning sequences
  • Order processing & checkout optimization
  • Field crew routing & predictive scheduling
  • Payment reconciliation & dispute handling
Sales & CRM Intelligence

Sales & CRM Intelligence

Accelerate revenue with AI copilots that draft quotes, score leads, and suggest next-best actions.

  • Lead scoring & opportunity prioritization
  • AI-assisted quote & contract generation
  • Pipeline analytics & forecasting
  • Automated follow-ups & engagement tracking
Knowledge & Data Intelligence

Knowledge & Data Intelligence

Transform documents, tickets, and emails into searchable, actionable intelligence with RAG and embeddings.

  • RAG over SOPs, contracts, and support tickets
  • Semantic search across all company knowledge
  • Document classification & auto-tagging
  • Insight extraction & trend analysis
Custom AI Development

Custom AI Development

Build bespoke AI solutions tailored to your unique workflows, data, and industry requirements.

  • Domain-specific model fine-tuning
  • Custom agent workflows & orchestration
  • API integrations with existing systems
  • Proof-of-concept to production deployment
Service Approach

Our Approach

We don't just build AI — we deploy systems that work in production, at scale, with measurable ROI.

1

Discovery & Strategy

Deep dive into your workflows, pain points, and success metrics

2

Rapid Prototyping

Build working proof-of-concept in 1-2 weeks with your real data

3

Production Deployment

Launch with monitoring, error handling, and fallback strategies

4

Optimize & Scale

Continuous improvement based on usage data and KPIs

CTA

Ready to get started?

Let's discuss how we can transform your operations with AI.

Contact Us